Data & security
Protect your account and store data
Learn how to protect your Cameo PoS account, submit data enquiries and contact support about unusual activity.
Keep your account safe
Protect your sign-in details on every device used to manage your store.
- Use a password unique to your Cameo PoS account; do not share passwords or verification codes.
- Sign out after using shared devices and keep your browser and operating system up to date.
- If you suspect unauthorized access, contact support from your registered email and describe when you noticed it.
Staff access permissions
Cameo PoS supports role-based permissions. Store owners should review access according to each person’s work.
- Use individual staff accounts instead of sharing the store owner’s account.
- Grant only the permissions needed for sales and management within each person’s responsibilities.
- Review access when a staff member changes responsibilities or leaves the store.
Requests about your data
For help accessing, exporting or deleting data, contact support to confirm the scope and handling options for your account.
- Send requests from your registered email and specify the store, data type and date range.
- Share only necessary details; hide customer data and sensitive information in attachments.
- Read the Privacy policy for currently published information about data collection, use and sharing.
Backups and operational planning
Before rollout, discuss your store’s retention and recovery needs with support.
- Confirm backup coverage, retention periods and the recovery process applicable to the data you need.
- State any specific storage or recovery-time requirements before putting data into the system.
- When you stop using the service, contact support to confirm data handling and related conditions.
Data and security questions
Contact us about data or a security incident
Send your enquiry by email or through the contact form. Describe the issue so support can discuss verification and next steps.