Product support
Help center
Prepare your store, check your devices and find answers to common questions about using Cameo PoS.
Prepare to get started
Use a computer or phone with internet access. Prepare your store details and product catalog before creating your first order.
- Create an account using “Start for free”, or sign in if you already have one.
- Set up your store and first location; add products, selling prices and appropriate stock levels.
- Create a test order to check products, quantities and totals before selling to customers.
Devices and receipt printers
You do not need a dedicated POS terminal. Confirm printer connectivity before purchasing equipment.
- Check internet access and update the browser on your computer or phone.
- Cameo PoS supports receipt printers; send the model, device and connection type for advice.
- All-in-one touchscreen POS terminals are not currently supported.
Troubleshoot common issues
A few initial checks help you find the cause and give the support team useful context.
- If a page does not load, check your connection and reload; if you were creating an order, check the order list before creating it again.
- If data differs from what you expect, check the account, store location and report date range.
- Record the steps, time, error message and browser; hide customer information in screenshots.
Staff access and usage costs
Prepare appropriate access permissions and review free allowances before expanding your store.
- Use a separate account for each staff member and grant permissions appropriate to their work.
- Review pricing and the estimator when adding products, staff or store locations.
- Each metric has its own allowance; usage above that allowance is charged at the corresponding rate.
Questions about using the product
Need more help?
Email us or use the contact form with a description of the issue and your device details. Do not send passwords, verification codes or payment data.